Service Coordinator

4 hours ago

Sparrows Point, Maryland, United States Catholic Charities Full time
Job Title: Service Coordinator

Catholic Charities of Baltimore, Senior Communities is seeking a Service Coordinator to educate and engage older adults in accessing information, resources, and services to support aging in place in an affordable apartment setting.

Job Summary:

The Service Coordinator will assess resident and community needs and work to coordinate resources to better meet those needs, fostering a safe, healthy environment for older adults to age in place.

Key Responsibilities:
  • Builds one-on-one, long-term trusted relationships with residents and assesses their service needs.
  • Determines eligibility for benefits and services and provides case management.
  • Develops relationships and acts as a liaison between residents and community agencies, service providers, and older adult advocates.
  • Responds to difficult situations, including issues of self-neglect, cognitive-impairment, chronic mental health concerns, and crises.
  • Maintains accurate records of interactions and documents contact with residents, their caregivers, and providers.
  • Provides information in various formats and methods, including an accessible directory of resources and a community bulletin board.
  • Serves as the Volunteer Supervisor for the senior community and nurtures resident and non-resident volunteerism.
  • Creates and maintains partnerships with organizations and service providers in the local community and requests donated goods and services.
  • Plans and promotes wellness and educational events and programs for residents relative to aging in place safely in the affordable apartment setting.
Requirements:
  • Bachelor's degree in human services or a related field.
  • Three years' experience with older adults in the community or in a long-term care setting, or an equivalent combination of education and experience.
Skills and Abilities:
  • Ability to act with discretion, tact, and professionalism in all situations.
  • Shows reliability by being punctual and maintaining consistent attendance.
  • Excellent communication and relational skills, including active listening skills, understanding, and experience working with people of diverse backgrounds, experiences, and abilities.
  • Ability to utilize or learn computer systems and software necessary to perform position functions.
  • Ability to work with minimal direction or supervision.
  • Maintains a safe environment for residents and co-workers.
Benefits:
  • Health, dental, and vision insurance.
  • Vacation, sick, and holiday pay.
  • 403(b) Retirement Plan with a discretionary employer contribution.
  • Tuition Advancement.
  • Paid Parental Leave.

Catholic Charities is an equal opportunity employer.

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