Department Supervisor

2 weeks ago


Garden City New York, United States H&M Group Full time
About the Role

The Department Supervisor is a key member of the H&M Group team, responsible for driving sales and profit growth in the department. This role requires a strong focus on delivering exceptional customer experiences, while also ensuring that store operations are running smoothly and efficiently.

Key Responsibilities
  • Sales and Profit: Work closely with the store management team to develop and implement strategies to maximize conversion and drive sales growth.
  • Customer Service: Ensure that H&M Customer Service standards are consistently delivered through active coaching and leading by example.
  • Store Maintenance: Oversee the maintenance of the sales floor to ensure that it is managed in a cost-efficient way and meets H&M standards.
  • Store Routines: Perform all store routines, including opening and closing the store, following all Company practices and procedures.
  • Loss Prevention: Actively prevent loss and ensure that the store follows appropriate safety and security guidelines.
  • Team Development: Work with the Department Manager to identify opportunities to increase customer satisfaction and sales, and execute changes accordingly.
Requirements
  • Strong leadership and communication skills.
  • Ability to work effectively in a fast-paced environment.
  • Excellent customer service skills.
  • Ability to analyze data and make informed decisions.
  • Strong problem-solving skills.

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