Electronic Branch Representative

1 month ago


Rock Hill, South Carolina, United States Family Trust Federal Credit Union Full time
Job Title: Electronic Branch Representative

Family Trust Federal Credit Union is seeking a highly skilled and customer-focused Electronic Branch Representative to join our team. As a key member of our Member Support Center, you will be responsible for providing exceptional service to our members through various electronic channels.

Key Responsibilities:
  • Respond to member inquiries and resolve issues in a timely and professional manner.
  • Provide accurate and informed service to members, including answering general account inquiries and processing requests for withdrawals, transfers, and loan payments.
  • Conduct research to resolve member problems and complaints, and follow through to ensure issues are resolved to the member's satisfaction.
  • Cross-sell credit union products and services to meet member needs and promote electronic services.
  • Perform other job-related duties as assigned.
Requirements:
  • Minimum six months of similar or related experience.
  • A high school education is required, with additional education desired.
  • Excellent written and oral communication skills, with the ability to make decisions consistent with credit union policy.
  • Ability to handle multiple tasks concurrently and maintain knowledge of all credit union products.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.

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