Claims Director Leadership Role

4 days ago


Tampa, Florida, United States USAA Full time

Job Summary

We are seeking a highly experienced Claims Director to lead our auto and property claims operations teams at USAA. As a seasoned leader, you will be responsible for driving business results, managing change, and developing high-performing teams.

Key Responsibilities:

  • Develop and implement effective claims strategies to improve operational efficiency and reduce risk.
  • Collaborate with cross-functional teams to drive business results and implement process improvements.
  • Mentor and coach team members to enhance their skills and performance.
  • Ensure compliance with regulatory requirements and company policies.

About You

To be successful in this role, you will need:

  • A Bachelor's degree or equivalent experience.
  • 8 years of progressive customer service, operational, military, or leadership experience, including 6 years of P&C experience with 4 years in claims.
  • 3 years of direct team lead or management experience.
  • Demonstrated team leadership, cross-functional collaboration, building business solutions, and/or claims accountabilities.

What We Offer

We offer a competitive salary range of $138,230-$248,810, depending on experience and location. In addition, we provide comprehensive benefits, including medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off, and various wellness programs.

About USAA

USAA is an equal opportunity and affirmative action employer. We are committed to creating a diverse and inclusive work environment that values and respects all employees.



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