Director of Insurance Services Leadership

3 weeks ago


Tampa, Florida, United States USAA Full time
About the Opportunity

You will select, develop, lead, and hold managers accountable for serving members and providing appropriate solutions in auto, property, and other claims operations through their teams.

Consistently coach managers on leading their teams on claims handling, inspecting, and reviewing quality of claims and responding to issues.

Achieve assigned goals, objectives, and scorecard deliverables while planning, organizing, and controlling resources to deliver the appropriate claims service.

Ensure compliance with regulations, policies, procedures, and the fair claims settlement practices act.

Provide guidance on technical matters, monitor claims reserves, and extend settlement authority.

Responsible for service, loss control, and loss adjustment expense.

Identify trends and develop action plans as appropriate.

Understand, research, and work to influence the financial impact for your respective business area.



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