Customer Service Representative

4 weeks ago


Portsmouth, Virginia, United States WIN Waste Innovations Full time

At WIN Waste Innovations, we are committed to delivering exceptional waste management solutions to our customers and communities. As a Customer Care Agent, you will play a critical role in ensuring our customers receive the highest level of service and support.

Key Responsibilities:
  • Manage a high volume of incoming calls from customers while navigating multiple systems to aid in answering questions and resolving issues.
  • Communicate effectively and professionally, in a conversational manner, to customers and colleagues.
  • Remain calm, cool, and collected in a fast-paced, ever-changing environment.
  • Be punctual, dependable, and reliable to ensure we can handle our customers' needs.

As a Customer Care Agent, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. You will be responsible for:

  • Quickly assessing information and making decisions to resolve customer issues.
  • Effectively multi-tasking and navigating multiple systems to provide timely support to customers.
  • Providing excellent verbal, written, and keyboarding skills to communicate with customers and colleagues.
  • Being proficient with Microsoft Office programs, including Outlook and Word.

We offer a competitive total compensation package, including medical, dental, vision, life insurance, and short-term disability. We also offer company match on 401K and more. Our employees receive paid vacation, holidays, and personal days. Please note that benefits may vary by site. We are an equal opportunity employer and welcome applications from diverse candidates.



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