Customer Service Lead

2 days ago


San Antonio, Texas, United States MOD Pizza Full time

MOD Pizza is seeking a Customer Service Lead to join our team. As a key member of our leadership team, you will be responsible for directing the Squad Crew to deliver amazing pizzas and salads to our guests with radical style and personalization. You will set the example of what it means to serve, what it means to create a place and platform where everyone can experience pizza that is personal. You will lead the making of pizzas for the veggie pilers, the pepperoni perfectionists, and the plant-based pioneers. Pizzas built for the carb cutters and the culinary experimentalist. Together we're creating an experience where pizza is personal, and everyone belongs.

As a Customer Service Lead, you will be responsible for coaching Shift Supervisors to keep the energy high and create a positive vibe on the shift. You will demonstrate, train, and coach Squad in all methods for accomplishing store tasks. You will demonstrate knowledge of all Operational Standards and resources. You will partner with the General Manager to engage the board community of our restaurant.

Requirements include a minimum of 1 year of customer service or restaurant leadership experience, experience successfully leading, coaching, training, and motivating front-line employees, ability to think strategically and act tactically, ability to stay calm and focused in busy restaurant operations, and must be at least 18 years old.

At MOD, we believe in creating a world that works for and includes everyone. We are a fair chance employer and a Los Angeles County qualified applicant with an arrest or conviction record will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Join us in creating a world where pizza is personal and everyone belongs.


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