IT Support Specialist

3 days ago


Reston, Virginia, United States Insight Global Full time

Job Title: IT Help Desk Technician (Bilingual - Japanese/English)

Location: Detroit, MI

Job Type: Full-Time

Salary Range: $40-60k

About Us: Insight Global is a leading provider of IT solutions, committed to delivering exceptional service and support to our clients. We are seeking a dedicated and skilled IT Help Desk Technician who is fluent in both Japanese and English to join our dynamic team.

Job Description:

As an IT Help Desk Technician, you will be the first point of contact for our clients, providing technical support and troubleshooting assistance. Your bilingual skills in Japanese and English will be essential in effectively communicating with our diverse client base.

Key Responsibilities:

  • Provide first-level technical support to clients via phone, email, and chat.
  • Diagnose and resolve hardware, software, and network issues.
  • Assist with the installation, configuration, and maintenance of IT equipment and software.
  • Document and track issues using our ticketing system.
  • Escalate complex issues to higher-level support teams as needed.
  • Maintain a high level of customer satisfaction through effective communication and timely resolution of issues.
  • Collaborate with team members to improve support processes and client experiences.

Qualifications:

  • Fluency in Japanese and English (both written and spoken) is required.
  • Associate degree in Information Technology, Computer Science, or a related field preferred.
  • CompTIA A+, Network+, or similar certifications are a plus.
  • Strong troubleshooting and problem-solving skills.
  • Excellent customer service and communication skills.
  • Ability to work independently and as part of a team.
  • Experience with Windows, macOS, and Linux operating systems.
  • Familiarity with networking concepts and hardware.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.



  • Reston, Virginia, United States Specialist Office Full time

    Job SummaryWe are seeking a highly skilled and experienced Medical Assistant to join our team at Specialist Office. The ideal candidate will have a strong background in medical procedures, excellent communication skills, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesRoom patients, take vital signs, and perform phlebotomy...

  • Surgical Specialist

    3 weeks ago


    Reston, Virginia, United States Specialist Office Full time

    Job SummaryWe are seeking a highly skilled Surgical Specialist to join our team at Specialist Office. As a key member of our medical staff, you will be responsible for providing exceptional support to our surgical team.Key ResponsibilitiesPassing of instruments and sterile supplies to physicians and maintaining accurate counts.Assisting the surgical team in...


  • Reston, Virginia, United States Specialist Office Full time

    Job SummarySpecialist Office is seeking a highly skilled Medical Scribe to join our team. As a Medical Scribe, you will play a critical role in supporting our physicians by documenting patient notes, processing referrals, and assisting with patient communication.Key ResponsibilitiesShadow physicians and accurately document patient notes in a timely...


  • Reston, Virginia, United States Specialist Office Full time

    Job SummarySpecialist Office is seeking a highly skilled Medical Scribe to join our team. As a Medical Scribe, you will play a critical role in supporting our physicians by documenting patient notes, processing referrals, and assisting with patient communication.Key ResponsibilitiesShadow physicians and accurately document patient notes in a timely...


  • Reston, Virginia, United States Specialist Office Full time

    Job SummarySpecialist Office is seeking a highly skilled and experienced Medical Receptionist to join our team. As a Medical Receptionist, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Key ResponsibilitiesFront Desk OperationsManage patient flow and ensure a smooth check-in and check-out...


  • Reston, Virginia, United States Specialist Office Full time

    Job SummarySpecialist Office is seeking a highly skilled and experienced Medical Receptionist to join our team. As a Medical Receptionist, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Key ResponsibilitiesFront Desk OperationsManage patient flow and ensure a smooth check-in and check-out...


  • Reston, Virginia, United States iT Resource Solutions,inc Full time

    Job Title: Help Desk AnalystJob Summary:iT Resource Solutions, inc is seeking a skilled Help Desk Analyst to provide Level 1 support to clients. As a Help Desk Analyst, you will be responsible for providing customer-friendly assistance to clients experiencing difficulty using IT products and services.Key Responsibilities:Perform technical customer support to...


  • Reston, Virginia, United States Pyramid Consulting, Inc Full time

    Job Title: Support Analyst/Lifecycle Refresh Specialist/Systems EngineerWe are seeking a highly skilled Support Analyst/Lifecycle Refresh Specialist/Systems Engineer to join our team at Pyramid Consulting, Inc.Job Summary:The ideal candidate will have a strong background in IT support, lifecycle refresh, and systems engineering. They will be responsible for...


  • Reston, Virginia, United States Gravity IT Resources Full time

    Job Title: Robotic Welding SpecialistLocation: Toledo, OhioType: Full-time, permanentJob SummaryWe are seeking a skilled Robotic Welding Specialist to join our team at Gravity IT Resources. As a Robotic Welding Specialist, you will be responsible for setting up, operating, and maintaining welding machines and robots to fabricate metal products and...


  • Reston, Virginia, United States HealthCare Support Full time

    About the RoleWe are seeking a skilled Speech Language Pathologist to join our team at HealthCare Support. As a Speech Language Pathologist, you will play a vital role in providing high-quality patient care and support to individuals with communication and swallowing disorders.Key ResponsibilitiesAssess and diagnose patients with communication and swallowing...


  • Reston, Virginia, United States Veridian Tech Solutions, Inc. Full time

    Ping Support Specialist RoleAbout the Job:We are seeking a highly skilled Ping Support Specialist to join our team at Veridian Tech Solutions, Inc. As a Ping Support Specialist, you will be responsible for providing technical support for Ping Identity's integrations using PingFederate, PingAccess, PingDirectory, PingOne, PingID, and any supported integration...


  • Reston, Virginia, United States Burnett Specialists Staffing | Recruiting Full time

    A high-profile professional services firm, Burnett Specialists Staffing | Recruiting, has an immediate opening for an Executive Support Specialist to support one of the top Executives. This position will focus heavily on special projects & events as well as helping with general administrative, office management & light legal support. This is a cutting-edge...


  • Reston, Virginia, United States HealthCare Support Full time

    About the RoleWe are seeking a skilled Speech Language Pathologist to join our team at HealthCare Support. As a Speech Language Pathologist, you will play a vital role in providing high-quality patient care and support to individuals with communication and swallowing disorders.ResponsibilitiesAssess and diagnose patients with communication and swallowing...


  • Reston, Virginia, United States Govcio LLC Full time

    Overview: GovCIO is actively seeking an IT Support Specialist to deliver on-site assistance for our federal clientele. Occasional travel may be necessary for site coverage.Key Responsibilities:The individual will provide comprehensive support for all on-site IT operations. This includes collaborating with support teams, help desks, customers, and other...


  • Reston, Virginia, United States Commonwealth of Virginia Full time

    Job Title: Program Support SpecialistJoin the Commonwealth of Virginia team as a Program Support Specialist and play a vital role in supporting military-related students with veteran benefit advising and enrollment services.Job Summary:The Program Support Specialist will provide expert guidance to veteran students on utilizing their GI Bill benefits,...


  • Reston, Virginia, United States Planet Technology Full time

    Technical Support Specialist OpportunityWe are seeking a skilled Technical Support Specialist to join our team at Planet Technology. As a Technical Support Specialist, you will be responsible for diagnosing and resolving complex desktop issues, managing user accounts, configuring hardware and software, and collaborating with IT teams to ensure efficient...


  • Reston, Virginia, United States CoWorx Staffing Services Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at CoWorx Staffing Services. As a Technical Support Specialist, you will be responsible for providing expert technical support and troubleshooting for our machines, ensuring that our customers receive top-notch service.Key...

  • IT Support Specialist

    4 weeks ago


    Reston, Virginia, United States Ojasys LLC Full time

    Job OverviewPosition: IT Support SpecialistEmployment Type: Future Project - 5-Year ContractLocation: Fairfax, Virginia, USA (Onsite/Remote/Hybrid options available)Client: State Government of VirginiaWe are in search of a proficient and committed IT Support Specialist for an upcoming initiative with the State Government of Virginia, located in Fairfax, VA....


  • Reston, Virginia, United States Planet Technology Full time

    Technical Support Specialist - W2 Contract to Hire PositionWe are seeking a skilled Technical Support Specialist to join our team at Planet Technology. As a Technical Support Specialist, you will be responsible for diagnosing and resolving complex desktop issues, managing user accounts, configuring hardware and software, and collaborating with IT teams to...


  • Reston, Virginia, United States CME Talent Solutions Full time

    Executive Support SpecialistAbout the RoleThis is a dynamic opportunity to join CME Talent Solutions as an Executive Support Specialist. As a key member of our team, you will provide high-level administrative support to our executive team, ensuring seamless day-to-day operations.Key Responsibilities:Calendar Management: Manage executive team calendars with...