Senior Director, Member Engagement
4 weeks ago
Job Overview
The Senior Director, Member Engagement at Monumental Sports & Entertainment is a key role that requires a dynamic and results-driven leader to oversee the development and implementation of comprehensive membership strategies.
About Us
We are one of the largest integrated sports and entertainment companies in the country with a diverse portfolio of teams, including the Washington Capitals, Wizards, Mystics, and Go-Go. Our company is committed to providing exceptional customer experiences and fostering a culture of innovation and excellence.
Job Responsibilities
- Develop and execute strategic membership plans to drive retention rates and improve satisfaction levels for our valued clients.
- Lead and manage a team of Membership Services Managers, ensuring seamless collaboration and communication across departments.
- Work closely with the Vice President, Sales and Services and the Senior Vice President, Sales and Services to develop and implement marketing campaigns to enhance member loyalty and retention levels.
- Collaborate with all departments to identify opportunities to grow new business revenue from current customers and their networks.
- Produce high-quality support materials and collateral to promote our membership programs.
- Create seasonal client touchpoint programs and provide training and mentoring to staff to enhance the program.
- Coordinate and manage membership service campaigns and retention and renewal initiatives.
- Develop customized programs, benefits, events, and communication plans using data-driven insights.
- Lead the annual plan holder renewal campaign, including messaging, marketing collateral, incentives, and activation.
- Manage the annual client upgrade and relocation process.
- Build strong relationships with all other departments and members of the executive team.
- Maintain knowledge of industry trends and best practices in membership engagement and sales.
Requirements
- Bachelor's degree or equivalent experience.
- 3+ years successful ticket sales and service experience with a pro or college sports team.
- At least 1 year of successful sales and/or service management experience.
- Strong passion for professional basketball.
- Bold, competitive, and dedicated demeanor.
- Excellent written and verbal communication skills and presentation skills.
- Results-oriented approach to client retention and management.
- Strong time management skills and ability to multi-task and balance dual responsibilities.
- Flexibility to work evenings, weekends, and holidays.
- Basic proficiency with computers and MS Office programs.
- Experience with Archtics and Ticketmaster is preferred but not required.
Compensation
$85-$95k USD per annum.
Benefits
This role is eligible to participate in health and welfare benefits. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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