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Customer Service Representative Long Term Care
4 weeks ago
This remote position requires a dedicated workspace at home with strong internet connectivity to communicate with customers and internal staff. The employee must be able to use a headset and laptop provided by the company. In-person training and meetings with management may be required.
The Customer Service Representative will take calls from Long Term Care customers, enter orders, and dispatch them to the appropriate service center. Key responsibilities include:
Key Responsibilities:
- Account Management Duties
- Data entry, detail-oriented, and problem-solving skills
- Follow up with internal departments for customer resolution
- Answer questions and troubleshoot customer issues
- Timely responses and accountable for productivity
- Positive attitude, team player, results-oriented
Qualifications:
- Read and analyze documents such as customer orders
- Effectively communicate with co-workers and customers
- Help with the training of employees
- Apply common sense understanding to carry out oral and written instructions
Education and Experience:
- High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
- Computer literacy is necessary
Physical Demands:
The employee may frequently lift and/or move up to 10 pounds and may occasionally lift and/or move up to 25 pounds.
