Credit Union Service Specialist

2 weeks ago


Baltimore, Maryland, United States S3 Shared Services Full time

About S3 Shared Services

S3 Shared Services is a leading provider of Credit Union Service Organization (CUSO) solutions, dedicated to supporting credit unions and delivering world-class service. Our team is passionate about promoting teamwork, positive attitude, and exceptional customer service.

As a Member Service Representative, you will play a vital role in our remote Contact Center team, answering phone calls and assisting members with their inquiries and requests. You will have the opportunity to specialize in digital, cards, or loans-related queues and process related transactions.

Job Responsibilities and Requirements:

  • Answers phone calls and provides information, answers questions, and assists with requests and concerns for both member and non-member callers.
  • Verifies member information, reviews accounts, and communicates with management or other S3 teams/departments as needed to resolve member service issues.
  • Specializes in digital, cards, or loans-related queues and processes related transactions.

Qualifications and Skills:

  • 6 months of customer service experience is preferred.
  • Excellent written and verbal communication skills.
  • Ability to thrive in a fast-paced customer service environment.
  • Highly organized and detail-oriented with ability to work independently and prioritize tasks effectively.

Perks and Benefits:

  • Group medical, dental, and vision coverage insurance.
  • Generous Paid Time Off.
  • Up to 11 Paid Holidays Per Year.
  • 401(k) With Employer Match and Discretionary Contribution.
  • Employee Referral Program.

The estimated salary for this position is $19.23 per hour.



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