Financial Services Specialist

3 weeks ago


Baltimore, Maryland, United States S3 Shared Services Full time

S3 Shared Services is a leading provider of financial services, serving credit unions and their members across the country. We are committed to delivering world-class service and support, with a focus on teamwork and a positive attitude.

We are seeking a Financial Services Specialist to join our remote Contact Center team. The successful candidate will have excellent communication skills, with the ability to provide information, answer questions, and assist with requests and concerns for both member and non-member callers.

The ideal candidate will have a minimum of 6 months of customer service experience, with the ability to navigate and utilize multiple platforms/computer software simultaneously. We offer a competitive salary rate of $19.23/hour, as well as a comprehensive benefits package, including group medical, dental, and vision coverage insurance, generous Paid Time Off, and a 401(k) plan with employer match and discretionary contribution.

In this role, you will be responsible for answering phone calls, completing required member verification, reviewing accounts, and communicating with management or other S3 teams/departments as needed to remedy member service issues in a remote environment.



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