Field Claims Adjuster

2 days ago


Detroit, Michigan, United States American Family Insurance Full time
Job Summary

We are seeking a skilled Field Property Claims Adjuster to join our team at American Family Insurance. As a Field Property Claims Adjuster, you will be responsible for investigating and maintaining property claims, determining liability, securing information, reviewing coverages, arranging appraisals, and settling claims.

Key Responsibilities
  • Investigate origin and cause of claims by contacting insureds, claimants, agents, attorneys, contractors, experts, and other relevant parties.
  • Identify complex issues and seek assistance as needed, handling claims on a good faith basis.
  • Handle both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
  • Conduct on-site inspections, evaluate damages, and handle claim negotiations with insureds, claimants, attorneys, and public adjusters.
  • Respond to customer inquiries, make appropriate decisions, and close files as needed.
  • Interpret and determine policies, leases, by-laws, declarations, articles, and contract coverages, and apply them to all parties for assigned losses.
  • Proactively provide all parties with claim process and status, answer questions, or redirect to other areas.
Requirements
  • Demonstrated experience providing customer-driven solutions, support, or service.
  • Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.
  • Demonstrated experience handling moderately complex claims, or other equivalent experience.
  • Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.
  • Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.
Physical Requirements
  • Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like.
  • Moving self in different positions to accomplish tasks in various environments, including tight and confined spaces.
  • Adjusting or moving objects up to 50 pounds in all directions.
Preferred Qualifications
  • 1+ years of experience with Xactimate or similar software.
  • 1+ years of experience in the insurance industry.
What We Offer

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision, and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays, and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families.

We are an equal opportunity employer and consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.


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