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Outside Property Adjuster

1 month ago


Detroit, Michigan, United States The Hanover Insurance Group Full time
Job Title: Outside Property Adjuster

At The Hanover Insurance Group, we are seeking a highly skilled and experienced Outside Property Adjuster to join our team. As a key member of our Property Claims department, you will be responsible for handling property claims requiring field investigations and/or inspections.

Key Responsibilities:
  • Conduct thorough investigations and inspections of property claims to determine the extent of damage and liability.
  • Establish and maintain relationships with insureds, agents, underwriters, contractors, and other stakeholders to ensure timely and fair resolution of claims.
  • Work within specific limits and authority on assignments of moderate technical complexity, utilizing functional knowledge and skills reflective of a fully competent practitioner.
  • Identify and investigate potentially suspicious claims, analyzing and evaluating evidence to determine the validity of claims.
  • Negotiate settlements and reserving authority levels, implementing effective management techniques to mitigate loss and expense payments.
Requirements:
  • Must have or secure and maintain appropriate state adjuster licenses and continuing education credits.
  • Valid driver's license required.
  • Dedicated to meeting the expectations and requirements of internal and external customers.
  • Makes decisions in an informed, confident, and timely manner.
  • Maintains constructive working relationships despite differing perspectives.
  • Strong organizational and time management skills.
  • Ability to negotiate skillfully in difficult situations with both internal and external groups.
  • Demonstrates strong written and verbal communication skills, promoting and facilitating free and open communication.
  • Understanding of applicable statutes, regulations, and case law.
  • Thinks critically and anticipates, recognizes, identifies, and develops solutions to problems in a timely manner.
  • Easily adapts to new or different changing situations, requirements, or priorities.
  • Cultivates an environment of teamwork and collaboration.
  • Operates with latitude for un-reviewed action or decision.
  • Computer experience (MS Office, Excel, Word, etc.).
  • Proficient using Claims systems (i.e., CSS, PMS, etc.).
  • Ability to use a personal computer and other standard office equipment.
  • Ability to travel as necessary.
  • Ability to sit and/or stand for extended periods.
  • Ability to operate a motor vehicle 4-5 hours per day and to get in and out of the vehicle numerous times during the day.
  • Ability to load and unload equipment and supplies weighing up to 30 pounds from a motor vehicle as needed to perform field work.
  • Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings, often with utilities turned off or inoperable.
  • Ability to use a ladder safely to get onto and off of roofs, and maintain balance while inspecting roofs.
  • Ability to perform field work in adverse weather.
What We Offer:
  • Comprehensive benefits, including medical, dental, vision, life, and disability insurance.
  • 401K with a company match.
  • Tuition reimbursement.
  • PTO.
  • Company-paid holidays.
  • Flexible work arrangements.
  • Cultural Awareness Day in support of IDE.
  • On-site medical/wellness center (Worcester only).

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a challenging and rewarding role, please submit your application.