Customer Service Director

3 days ago


Jackson, Mississippi, United States Double Star Hospitality Jackson Llc Full time
Job Summary:
We are looking for a dedicated Customer Service Director to oversee the delivery of exceptional customer experiences at Double Star Hospitality Jackson LLC. As a key member of our team, you will supervise front desk staff, respond to guest concerns, and maintain high standards of cleanliness and safety.

Key Responsibilities:
  • Spearhead customer service initiatives to drive guest satisfaction.
  • Lead by example, demonstrating a passion for delivering exceptional service.
  • Maintain accurate records of registration and payment information.
  • Foster strong relationships with colleagues across departments.

Requirements:
  • Bachelor's degree in Hospitality or related field required.
  • 3+ years of experience in customer-facing roles or supervisory positions.
  • Proven track record of delivering outstanding customer service.
  • Able to work effectively in a dynamic environment with multiple priorities.

Salary and Benefits:
$60,000 - $75,000 per year based on experience, plus benefits including comprehensive health insurance, retirement savings plan, and generous paid time off.

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