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Front Desk Representative

2 months ago

Glendale, Arizona, United States Arbor Lodging Management Full time
{"Job Title": "Front Desk Agent", "Job Description": "Job Summary

Arbor Lodging Management is seeking a skilled Front Desk Agent to provide exceptional guest experiences. As the first point of contact, you will be responsible for registering guests, distributing room keys, and addressing any questions or concerns. Your friendly demeanor and attention to detail will make all the difference in creating a memorable stay for our guests.

Key Responsibilities
  • Register guests and provide room keys in a timely and efficient manner
  • Assist with reservations, pre-registrations, and room blocking
  • Provide exceptional customer service to guests, addressing any questions or concerns
  • Process payments and handle guest issues in a professional and courteous manner
  • Upsell additional facilities and services to enhance the guest experience
  • Perform all check-out tasks and ensure accurate accounting of cash, checks, and credit card balances
Requirements
  • High school diploma or equivalent
  • Hotel front desk experience preferred
  • Experience with hotel reservations software and Microsoft Windows
  • Outgoing and friendly demeanor, with a positive and upbeat attitude
  • Excellent communication and organizational skills
  • Ability to stand for 8 hours at a time and lift 20 lbs. on occasion
Benefits
  • Competitive salary
  • Annual review with increase potential
  • 401k program with company match
  • Additional benefits may be available
Arbor Lodging Management's Guiding Principles
  • Do the Right Thing - Operate with integrity in all aspects of the job
  • Lead with Heart - Be kind, passionate, and hospitable
  • Be Accountable - Take ownership and deliver results
  • Aim Higher - Exceed expectations and pursue thoughtful change
  • Celebrate Differences - Embrace diversity and respect individual opinions and ideas

Arbor Lodging Management is an equal opportunity employer and complies with all applicable laws and regulations regarding nondiscrimination in employment.

", "lang_code": "en-US"}