Operations Manager

4 weeks ago


Sens, Bourgogne-Franche-Comté, United States College Hunks Hauling Junk & Moving Full time
About Us

College Hunks Hauling Junk and Moving is a leading junk removal and moving franchise with 150+ locations across the U.S. We're recognized as one of the Top Places to Work and known for our unique and fun company culture.

Job Summary

We're seeking a driven individual to fill our Operations Manager role. The ideal candidate will embody our core values, deliver world-class customer service, and build a strong company culture in our location.

Key Responsibilities
  • 100% client amazement and loyalty
  • Interact with clients in a friendly and professional manner at all times creating a memorable experience and repeat business
  • Business Operations Safety and truck safety
  • Establish value and price appropriately so the client understands the value they received for the price they were charged
  • Utilize systematic hiring and training process
  • Conduct client estimates for Moving and Junk Removal services as needed
  • Manage staff scheduling
  • Boost team member awareness of company mission and vision to be measured by achieving team member goals
  • Run franchise operations to ensure revenue and profitability targets are met
  • Work closely with Franchise Partner to implement and build new systems and processes
  • On occasion perform junk removal jobs and moving services as well as supervise a team of truck team members
  • Oversee employee training in areas such as sales, logistics, operations, marketing, customer service, profitability, and safety
  • Attend periodic learning and training events
  • Produce and review operational reports to make operational decisions
  • Execute monthly marketing plans
Requirements
  • Bachelor's Degree in Business Management preferred or equivalent/relevant on-the-job experience
  • 3 years experience managing a service industry operation preferred
  • Sales, Marketing, and Operations/Systems Management
  • Confident and proactive communicator; must be able to manage positive relationships with clients and team members
  • Must be extremely reliable, punctual, and detail-oriented
  • Must be safety and liability conscious
  • Must be excellent at multi-tasking
  • Must be willing to work evenings and weekends
  • Strong written, verbal, and presentation communication skills
  • Exceptional interpersonal skills and the ability to work positively/effectively with people at all levels
  • Construction background and experience with basic power tools preferred
  • Thrive in a fast-paced and growing industry
Preferred Experience
  • 3 years experience managing junk or moving company operating location

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