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Senior IT Specialist

2 months ago

Bucyrus, Ohio, United States Hord Family Farms Full time
About the Role

This is a unique opportunity to combine your IT expertise with a passion for agriculture. As a Senior IT Specialist, you'll be responsible for troubleshooting and resolving IT productivity issues, interacting with our team members and vendors, and ensuring seamless integration of technological solutions.

Key Responsibilities
  • Troubleshoot and resolve IT productivity issues
  • Interact with team members and vendors in a positive and supportive manner
  • Follow documented workflows, phone logging, ticketing systems, and other established standards
  • Educate team members in safe IT practices
  • Assist with equipment repair, maintenance, and installation/setup
Requirements
  • Bachelor's Degree in an IT discipline or related field, or a minimum of 4 years in proven experience working in remediation service and assisting end-users with hardware and software related issues
  • Experience with Windows operating systems, components, navigation tools, common hardware and software related concepts
  • Ability to troubleshoot, diagnose and solve basic technical problems
  • Knowledge of Ethernet networking technologies; TCP/IP, switching, routing, etc.
  • Listening, verbal, written and interpersonal skills
  • Customer service skills with the ability to remain sensitive and responsive to team member needs
  • Ability to translate technical information into understandable terms for a variety of audiences
  • Ability to pay close attention to details and keep meticulous records
  • Ability to maintain composure in stressful situations
  • Impeccable record of reliability/dependability
Preferred Qualifications
  • Master's Degree in an IT discipline or related field, or a minimum of 6 years in proven experience working in remediation service and assisting end-users with hardware and software related issues
  • Experience with Windows Desktop, Windows Server, and MAC operating systems, as well as Active Directory
  • PLC and serial controller integration experience
  • Ability to troubleshoot, diagnose, and solve undocumented technical problems
  • Knowledge of Fiber and Ethernet networking, VLAN, TCP/IP, switching, routing, SonicWALL firewalls, etc.
  • Being skilled at creating documentation, conducting end-user training, and producing white papers
  • Self-driven time management skills with effective discernment in prioritizing work
What We Offer
  • Compensation starting at $70,000, with consideration for additional compensation based on experience
  • Paid vacation after 6 months, as well as personal days, and holidays
  • Medical, Dental, Vision, and Life Insurance (at less than $30/pay for our base plan)
  • 401k with company match
About Hord Family Farms

Hord Family Farms is a pig, cow, and grain farm that strives to raise our animals with care, and utilize modern and advanced farming practices to be efficient and sustainable.