Senior IT Specialist

Are you an accomplished IT professional looking for a unique opportunity to work in an agricultural environment? Interested candidates should have a Bachelor’s Degree in IT or a related field and 4-6 years of proven experience in IT remediation services and user support for both hardware and software issues. Other key qualifications include exceptional customer-service skills with a keen sensitivity to the needs of team members; proficiency in Windows operating systems, components, and navigation tools; and a solid understanding of Ethernet networking technologies including TCP/IP, switching, and routing. Experience with Windows Desktop, Windows Server, and MAC operating systems, as well as Active Directory is also highly beneficial. Familiarity with PLC and serial controller integration, Fiber networking, VLAN, and SonicWALL firewalls will set you apart; as will experience creating documentation, conducting end-user training, and producing white-papers. Candidates must also be willing to work in a physically demanding environment and be comfortable with the sights, sounds, and smells that accompany raising livestock and tending the land. The Senior IT Specialist must be willing and able to climb grain legs to install or maintain wireless links and work in tight quarters such as crawl spaces in livestock barns to ensure all technological solutions are seamlessly integrated. Who We Are: The Hord family is in its 5th generation of family farming, with over 100 years of farming heritage. Headquartered in North Central Ohio and having satellite locations in Pennsylvania and Minnesota, Hord Farms is a pig, cow, and grain farm, striving to raise our animals with care, and utilizing modern and advanced farming practices to be efficient and sustainable. Interested applicants must not have contact with pigs outside of those in the Hord herds. A Day in the Life: This key position typically works 7:30am-4pm M-F; though evenings, weekends, and holiday hours may be required to address special projects or emergencies. The Senior IT Specialist is responsible for troubleshooting and resolving IT productivity issues; interacting with Hord team members and vendors in a positive and supportive manner to ensure or restore optimum productivity; following documented workflows, phone logging, ticketing systems, and other established standards; educating team members in safe IT practices; and assisting with equipment repair, maintenance, and installation/setup. The ideal candidate will be comfortable working in both farm and office settings and climbing legs/towers to assist with network equipment, in addition to consistently exhibiting ownership of work, follow-through, initiative, and effective communication. Non-Negotiables: A Bachelor’s Degree in an IT discipline or related field, or a minimum of 4 years in proven experience working in remediation service and assisting end-users with hardware and software related issues Experience with Windows operating systems, components, navigation tools, common hardware and software related concepts Ability to troubleshoot, diagnose and solve basic technical problems Knowledge of Ethernet networking technologies; TCP/IP, switching, routing, etc. Listening, verbal, written and interpersonal skills Customer service skills with the ability to remain sensitive and responsive to team member needs Ability to translate technical information into understandable terms for a variety of audiences Ability to pay close attention to details and keep meticulous records Ability to maintain composure in stressful situations Impeccable record of reliability/dependability What Sets You Apart: A Master’s Degree in an IT discipline or related field, or a minimum of 6 years in proven experience working in remediation service and assisting end-users with hardware and software related issues Experience with Windows Desktop, Windows Server, and MAC operating systems, as well as Active Directory PLC and serial controller integration experience Ability to troubleshoot, diagnose, and solve undocumented technical problems Knowledge of Fiber and Ethernet networking, VLAN, TCP/IP, switching, routing, SonicWALL firewalls, etc. Being skilled at creating documentation, conducting end-user training, and producing white papers Self-driven time management skills with effective discernment in prioritizing work Your Rewards: Compensation starting at $70,000, with consideration for additional compensation based on experience Paid vacation after 6 months, as well as personal days, and holidays Medical, Dental, Vision, and Life Insurance (at less than $30/pay for our base plan) 401k with company match We look forward to talking to you more in depth about the opportunities at HORD Powered by JazzHR