Patient Access Representative

1 week ago


Rutland, Vermont, United States Rutland Regional Medical Center Full time
Job Summary

Rutland Regional Medical Center is seeking a skilled Patient Access Representative to join our team. As a Patient Access Representative, you will play a critical role in ensuring the smooth registration and scheduling process for patients receiving care in our Outpatient Services, Offsite Laboratories, Specimen Collection Center, or Emergency Department.

Key Responsibilities
  • Registration and Scheduling: Accurately identify and register patients in our hospital information system, ensuring complete demographic, insurance, and clinical information is recorded.
  • Patient Flow Management: Manage patient flow in support of Laboratory and Diagnostic Imaging testing services or Emergency Department Care, providing exceptional customer service and ensuring timely billing.
  • Scheduling and Coordination: Handle all aspects of scheduling same-day visits, tests, and exams, while providing reception services.
Requirements
  • Education: High School diploma or equivalent.
  • Experience: Relevant customer service experience, experience using a computerized information system, and previous healthcare experience preferred.
  • Skills: Customer Service skills, professionalism, ability to comply with flexible scheduling needs, basic knowledge of Medical Terminology, attention to detail, and ability to multi-task.
  • Software Skills: Basic Microsoft Windows desktop application and navigation skills.
  • Communication Skills: Excellent written and verbal communication and interpersonal skills required to deal with patients from diverse socio-economic backgrounds.
  • Confidentiality: Ability to discretely handle confidential information.
  • General Office Skills: General office skills.
Compensation

Pay Range: $25.41



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