Customer Service Representative
2 days ago
Key Responsibilities
- Coordinate and perform production processes to meet customer needs and ensure quality control
- Manage customer relationships and track satisfaction through online reviews
- Communicate clear expectations to restoration technicians and supervise their activities
- Document accurate job files to support services provided
- Manage labor and consumable item usage on assigned projects
- Collaborate with project managers and office staff on project progress and issues
Additional Responsibilities
- Ensure compliance with OSHA guidelines for job safety
- Manage assets by protecting and using equipment and materials properly
- Coach and train restoration technicians
Requirements
- Valid driver's license
- High school diploma or equivalent (preferred)
- At least 1 year of experience in cleaning, restoration, or construction
- IICRC certification a plus, but not required
Skills and Physical Demands
- Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
- Ability to climb ladders, work at ceiling heights, and work in tight spaces
- Ability to repetitively push/pull/lift/carry objects
- Ability to work with/around cleaning agents
Each SERVPRO Franchise is Independently Owned and Operated.
As an employee of a SERVPRO Franchise, you are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise's attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.
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