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Director of Commercial Insurance

1 month ago

Beachwood, Ohio, United States Alera Group Full time
Dynamic Director of Commercial Insurance

Todd Associates, an Alera Group Agency, LLC, is seeking a results-driven Director of Commercial Insurance to drive department growth, profitability, and business objectives.

Key Responsibilities:
  • Drive department growth and profitability through strategic planning and execution.
  • Manage operational practices, maintaining systems and procedures for operating efficiency, setting goals, and ensuring desired results are attained.
  • Deliver exceptional customer service to internal and external customers, managing team members for optimum performance.
  • Collaborate closely with external production and business development teams to ensure consistency in expectations and client service deliverables.
  • Establish strategic goals relative to increasing customer service and efficiency, gathering pertinent business information, identifying trends, and choosing a course of action.
  • Maintain a dynamic service team by interviewing, selecting, orienting, and training employees, maintaining a safe, secure, and legal work environment, evaluating employee performance, and developing personal growth opportunities.
  • Deliver on high account retention by creating a culture of accountability, including client onboarding, proactive stewardship, and relationship building.
  • Collaborate with the Vice President of Sales, Sales Manager, and Sales Team to support department growth goals and sales initiatives.
  • Ensure compliance with company policies and operational guidelines.
  • Report to peers, project committees, and senior executives on progress and issues.
  • Address customer issues and queries in an accurate and timely manner.
  • Build and maintain authentic, strategic relationships with carrier and vendor partners.
  • Bachelor's degree preferred, with a license in Property & Casualty Insurance in the state of OH.
  • Exceptional presentation skills, including verbal and written communication.
  • Strong analytical, judgment, and decision-making skills.
  • Proficient in MS Office Suite.

We offer comprehensive benefits to employees, including medical, dental, STD, LTD, and life insurance, 401k, paid time off, and much more.

Alera Group is an equal opportunity employer, considering all applicants for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.