Desktop Support Specialist

3 days ago


Bethpage, New York, United States Open Technology Solutions Full time
Job Title: Desktop Support Technician

We are seeking a highly skilled and experienced Desktop Support Technician to join our team at Open Technology Solutions. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users, ensuring that their computer systems, hardware, and software are running smoothly and efficiently.

Key Responsibilities:
  • Deploy and maintain end-user computer systems, hardware, and software
  • Provide proactive and timely technical support to end-users, resolving hardware and software issues
  • Participate in the implementation and enforcement of policies and procedures to ensure system operations align with company goals and standards
  • Collaborate with the technical support group team members to resolve technical issues and projects
  • Support and participate in Security Incident Response and Disaster Recovery activities
  • Provide technical interaction with the company Service Desk and other internal groups as needed
  • Mentor, train, and knowledge-share with fellow team members
Requirements:
  • 2-year degree in Computer Science or 2-3 years of experience maintaining/supporting desktops in a corporate environment
  • Hands-on experience supporting Windows operating systems and MacOS X operating systems
  • Understanding of network environments
  • Hands-on software and hardware troubleshooting experience
  • Experience documenting issues in a ticketing system
  • Demonstrated experience supporting mobile devices
  • Team Player: Works well as a member of a group
  • Detail Oriented: Meet strict deadlines and prioritize assigned projects and tasks accordingly
Benefits:
  • Target salary range: $60,000 to $80,000, depending on qualifications
  • Annual bonus eligibility with a target payout of 10%, based on company and individual performance
  • OTS Benefits package includes medical/dental/vision insurance, flexible spending accounts, 401(k) plan with fully vested matching, PTO, life insurance, short-term disability, long-term disability, holiday pay, student loan paydown program, tuition reimbursement, loan discounts, service anniversary bonuses, recognition program, employee referral program, and employee activities


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