Customer Service Representative

4 days ago


Roswell, New Mexico, United States HONDA CARLAND Full time
Job Summary

Honda Carland is seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for generating service appointments and building strong relationships with our customers.

Key Responsibilities
  • Service Appointment Generation: Make outbound calls to customers to schedule service appointments and log all customer comments.
  • Follow-up and Rescheduling: Schedule follow-up contact if no appointment is made and reschedule no-show customer appointments.
  • Account Management: Schedule future contact as needed and generate emails to automatically schedule follow-up reminders for next contact.
  • Customer Engagement: Contact customers based on current marketing initiatives and respond to customer website requests.
  • Internet Customer Contact: Contact internet customers via email and phone to schedule a service appointment.
Requirements
  • Excellent Communication Skills: Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
  • Previous Experience: Previous experience with phones or telemarketing experience highly preferable.
  • Organizational Skills: Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment.
  • Physical Demands: Able to sit and work at a computer keyboard for extended periods of time.


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