Vehicle Operations Support Specialist II

4 weeks ago


Phoenix, Arizona, United States Cox Communications Full time
About Cox Automotive

Cox Automotive is a leading provider of vehicle remarketing services and digital marketing and software solutions for automotive dealers and consumers. Our company is a subsidiary of Atlanta-based Cox Enterprises, and we employ nearly 24,000 team members in over 150 locations worldwide. We partner with more than 40,000 dealers, as well as most major automobile manufacturers, and touch over 67 percent of all car buyers in the U.S. with the most recognized brands in the industry.

Job Summary

We are seeking a skilled Vehicle Operations Support Specialist II to join our team. In this role, you will be responsible for providing exceptional customer service and support to our clients. You will be the primary point of contact for clients, responding to their inquiries and resolving their issues in a timely and efficient manner. You will also be responsible for maintaining accurate records and documentation, and for working closely with our peers and BPO partners to deliver on client SLAs.

Key Responsibilities

  • Provide exceptional customer service and support to clients, responding to their inquiries and resolving their issues in a timely and efficient manner.
  • Maintain accurate records and documentation, including client profiles and transaction history.
  • Work closely with our peers and BPO partners to deliver on client SLAs.
  • Identify areas of process improvement and implement changes to enhance efficiency and effectiveness.
  • Perform other duties as deemed necessary by management.


Requirements

  • High School Diploma/GED and 3 years' experience in a related field.
  • Strong knowledge of Microsoft Office.
  • Excellent attention to detail and ability to work effectively with teams throughout the organization.
  • 2+ years customer service experience required.


Preferred Qualifications

  • Degree in a related discipline.
  • Experience in the auto, logistics, or transportation industry desired.


Work Environment

This is a remote position, and you will be required to work from home. You will be expected to have a dedicated workspace and a reliable internet connection. You will also be required to have a phone and a computer, and to have access to a printer and scanner. You will be expected to work independently and to manage your time effectively to meet deadlines and deliver results.

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