Court Clerk II
4 weeks ago
About This Position
The City of Phoenix is seeking a highly organized and detail-oriented Court Clerk II to provide clerical support to the court operations team. As a Court Clerk II, you will perform various tasks related to court cases, including providing customer service, explaining court processes, and generating and processing documents.
Key Responsibilities
- Provide exceptional customer service to the public, responding to inquiries and resolving issues in a professional and courteous manner.
- Explain court processes and procedures to members of the public, ensuring they understand their roles and responsibilities.
- Scan and create case files, generating and processing documents, dockets, and discovery materials as needed.
- Read and interpret court documents, defendant notices, and computer printouts to ensure accurate and timely processing.
- Access and read case-related information from data and image computer systems, entering and updating computer records as necessary.
- Work with outside agencies to ensure seamless communication and collaboration.
- Handle cash and process payments in a secure and efficient manner.
Working in the Call Center Section
Court Clerk II positions working in the Call Center Section respond to incoming calls to the court in a traditional call center setting. Clerks answer a high volume of calls, including general information questions, researching specific case information, routing calls to the appropriate courtroom or section, and performing data entry.
Requirements and Qualifications
To be successful in this role, you will need excellent communication and organizational skills, with the ability to work in a fast-paced environment. You will also need to be proficient in computer software and systems, with the ability to learn new technologies quickly.
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