Business Operations Team Lead
1 week ago
We are seeking a highly skilled and motivated Business Operations Team Lead to join our team at Sam's Club. As a key member of our operations team, you will be responsible for overseeing the daily activities of our store, ensuring that our members receive exceptional service and that our store runs smoothly and efficiently.
Key Responsibilities- Assist management with the supervision of associates in assigned areas of responsibility
- Communicate goals and feedback to associates
- Train associates on processes and procedures
- Provide direction and guidance to associates on member service approaches and techniques
- Ensure compliance with company policies and procedures
- Support the Open Door Policy
- Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
- Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members
- Process memberships, upgrades, and credit accounts
- Encourage membership renewals
- Participate in sales and marketing events
- Complete and maintain marketing recaps and other required documentation
- 6 months retail experience including operating front-end equipment
- 6 months customer service experience
We offer a competitive hourly wage range of $19.00 to $27.00, with additional compensation in the form of premiums. We also offer a range of benefits, including health insurance, 401(k), and paid time off.
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Business Operations Manager
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Team Lead
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Team Lead
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