**Restaurant Operations Manager**, **Team Lead**, **Customer Experience Specialist**, **Service Manager**, **Assistant Restaurant Manager**

2 months ago


Ames, Iowa, United States Arby's Full time

About DRM Arby's

We are a dynamic and welcoming restaurant chain that prioritizes family values and offers a unique work environment that allows our team members to pursue their personal aspirations and enhance their well-being.

Our Culture

  • We foster a culture that values flexibility, allowing our team members to balance their work and personal life.
  • We offer a free leadership development program to nurture both professional and personal growth.
  • We provide a range of benefits, including Health/Dental/Vision/Life Insurance, Long Term Disability, Paid Time Off, Bonus Opportunities, and a 401(k) Plan.
  • We reward our team members with Employee Referral Bonus opportunities.

Job Responsibilities

  • As a Restaurant Operations Manager, you will motivate and empower your team to deliver top-notch service, ensuring customers have their cravings met and contribute to impactful community initiatives.
  • You will guide and motivate your team to ensure customers have an exceptional experience, offering constructive feedback and setting targets.
  • You will assist in maintaining optimal staffing levels by aiding in creating weekly schedules, conducting interviews, and onboarding new team members.
  • You will ensure a clean, safe restaurant environment by adhering to maintenance and food safety protocols.
  • You will assist in operational aspects such as inventory management and record-keeping.
  • You will be adaptable to various scenarios to support your team in catering to customer requirements with expertise and confidence.
  • You will remain composed and leverage your expertise to resolve customer and employee issues efficiently.
  • You will provide guidance, training, and positive reinforcement to team members, aiding in their professional and personal growth.
  • You will build positive and lasting connections with customers and colleagues to enhance everyone's quality of life.

Requirements

  • You must have a drive to excel and develop personally and professionally, exemplified by strong interpersonal skills.
  • You must be capable of occasionally lifting up to 50lbs and preparing delicious sandwiches with care.
  • You must show motivation, reliability, punctuality, and accountability by fulfilling scheduled shifts diligently.
  • Prior experience in leading a diverse team in a restaurant setting is advantageous.
  • You must possess a valid driver's license, insurance, and a good driving record.
  • You must be able to work flexible hours, independently, and collaboratively with different personalities.
  • You must successfully complete a background check, with a minimum age requirement of 18.
  • You must have the aptitude to meet deadlines and thrive in a fast-paced work environment.


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