Customer Service Representative

2 days ago


Evansville, Indiana, United States Berry Global Full time
About the Role

Berry Global is seeking a highly skilled Customer Care Specialist to join our team. As a key member of our customer-facing team, you will be responsible for ensuring timely order entry, order acknowledgement, and proactive communication with customers.

Key Responsibilities
  • Ensure accurate and timely order entry, evaluating order quantity and delivery dates to meet customer expectations.
  • Communicate order status and updates to customers, ensuring transparency and alignment on lead times.
  • Work closely with plant schedulers to manage demand and control, ensuring cost-effective shop floor schedules.
  • Identify and implement process improvements to simplify day-to-day routines and enhance customer communication.
  • Escalate service risks and issues through proper channels, seeking resolutions and mitigation plans.
Additional Responsibilities

New item requests, quote requests, customer incident tracking, sample requests, and requests for specs, drawings, and regulatory documents will also be part of your responsibilities.

Performance Measures
  • Past due orders trend and goals.
  • Manual vs automatic order entry.
  • Order acknowledgement turnaround time.
  • Load building turnaround time.
  • On-time and in-full delivery.
  • Order entry accuracy.
  • Customer scorecard and performance feedback.
Qualifications

A bachelor's degree in management, sales, marketing, or supply chain is preferred, or 3-5 years of experience in customer service in a fast-moving consumer or manufacturing environment. Proficiency in gathering, analyzing, and interpreting data, as well as JDE/Cognos/Tableau proficiency, is a plus.

Competencies
  • Excellent communication skills, both verbal and written.
  • Independent work with little supervision.
  • Self-starting and analytical problem-solving skills.
  • Strong IT systems knowledge and skills, with advanced Excel user capabilities.


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