SaaS Customer Experience Lead
3 days ago
We are looking for a highly skilled SaaS Customer Experience Lead to join our team at Feufo Inc. The successful candidate will have a strong background in customer-facing roles, with a focus on delivering exceptional customer experiences and driving revenue growth.
The estimated salary for this role is $110,000 - $170,000 per year, depending on experience. This is a remote opportunity with 10-30% travel required to meet clients in person.
About the Role:
This is a unique opportunity to join a leading B2B SaaS provider as a SaaS Customer Experience Lead. You will be responsible for overseeing a portfolio of key accounts, ensuring long-term success and satisfaction. Your expertise will help drive revenue growth through upselling, renewals, and churn prevention.
Key Responsibilities:
* Manage large accounts: Oversee a portfolio of key accounts, acting as their trusted advisor to ensure long-term success and satisfaction.
* Client onboarding: Lead the onboarding process for new clients, ensuring smooth integration and full understanding of the platform's features.
* Account growth: Identify opportunities for upselling, cross-selling, and expanding the use of our products within large accounts.
* Renewals and retention: Drive contract renewals and reduce churn by building deep relationships and ensuring clients achieve desired outcomes with our platform.
* Issue resolution: Collaborate with internal teams to resolve customer issues promptly and efficiently.
Requirements:
* 3-8 years of overall experience in Customer Success, Account Management, or related client-facing roles.
* 2+ years of experience in B2B SaaS (preferably managing large client accounts).
* 1+ year in the PMS/Hospitality SaaS industry, with an understanding of its operational challenges.
* Proven track record of managing high-value accounts, upselling, and achieving high retention rates.
* Willingness to travel 10-30% for client meetings and relationship-building.
* Strong relationship management, negotiation, and communication skills.
-
Customer Experience Manager
3 weeks ago
Chattanooga, Tennessee, United States Hunter Museum of American Art Full timeAbout the RoleAs a Customer Experience Manager at the Hunter Museum of American Art, you will play a vital role in ensuring that our guests and visitors have an exceptional experience. The successful candidate will oversee the daily operations of the guest service desk and museum gift shop.Key Responsibilities:Lead the team to provide outstanding customer...
-
Customer Experience Specialist
3 days ago
Chattanooga, Tennessee, United States Breeze Unlimited Full timeThe estimated salary for this position is $45,000 - $60,000 per year.About UsBreeze Unlimited is a leading provider of staffing solutions in the healthcare industry. Our team is dedicated to delivering exceptional service to our clients and candidates.Job SummaryWe are seeking a Customer Service Representative to join our team at Akina Pharmacy. In this...
-
Customer Experience Associate
3 days ago
Chattanooga, Tennessee, United States Madewell Full timeWe're hiring a Customer Experience Associate at Madewell's Warehouse Row location. In this role, you'll play a crucial part in creating unforgettable experiences for our customers. Your responsibilities will include:• Providing top-notch customer service, actively listening to customers' needs, and offering personalized solutions;• Developing expertise...
-
Customer Experience Ambassador
3 days ago
Chattanooga, Tennessee, United States Aeropostale Full timeAeropostale is looking for Customer Experience Ambassadors to deliver an outstanding shopping experience for our customers. As a key member of our sales team, you will be responsible for creating personalized experiences, upselling and cross-selling products, and maintaining a high level of customer satisfaction.Key Responsibilities:Build strong...
-
Customer Experience Associate
4 days ago
Chattanooga, Tennessee, United States Aeropostale Full timeAt Aeropostale, we're looking for a Customer Experience Associate to help us deliver world-class service to our customers. As a key member of our team, you will be responsible for creating memorable shopping experiences that drive sales growth and customer loyalty.In this role, you will:Become a product expert and provide customers with tailored fashion...
-
Customer Experience Representative
3 weeks ago
Chattanooga, Tennessee, United States David's Bridal Full timeJob Description:We are seeking a Customer Experience Representative to join our team at David's Bridal. As a Customer Experience Representative, you will be responsible for providing exceptional customer service and sales experience to our customers.About the Role:Estimated Salary: $11.15-$12.70 per hourJob Type: Part-timeYou will work closely with our...
-
Custom Framing Sales Lead
3 weeks ago
Chattanooga, Tennessee, United States Michaels Stores Full timeMichaels StoresWe are seeking a highly skilled Custom Framing Sales Lead to join our team at Michaels Stores. This role is located in CHATTANOOGA-HIXSON, TN.About the Role:As a Custom Framing Sales Lead, you will be responsible for leading and coaching a team of framers who focus on building customer relationships while creating a framing solution for their...
-
Customer Experience Representative
3 weeks ago
Chattanooga, Tennessee, United States Wingstop Full timeWingstop OverviewAs a Guest Service Team Member at Wingstop, you will be responsible for delivering exceptional customer experiences by being the face and voice of the restaurant. Key responsibilities include interacting with customers, answering phone calls, taking orders, and ensuring a positive and authentic experience for all guests.
-
Customer Experience Specialist
4 days ago
Chattanooga, Tennessee, United States Jared Full timeAbout the Role: As a Sales Associate/Jewelry Specialist at Jared, you'll be an integral part of our team, working closely with customers to understand their needs and preferences. Your primary responsibility will be to provide a superior shopping experience, engaging customers in conversation and presenting merchandise that meets their...
-
Customer Experience Representative
3 days ago
Chattanooga, Tennessee, United States J. Jill Full timeAbout J. Jill">Are you passionate about delivering exceptional customer experiences? Do you have a keen eye for fashion and enjoy helping others find the perfect look? If so, we encourage you to apply for our Sales Associate role at J. Jill! ">Key Responsibilities">Provide personalized assistance to customers in finding the perfect outfit or accessory.Offer...
-
Customer Service Associate with Sales Experience
2 weeks ago
Chattanooga, Tennessee, United States Spirit Halloween Full timeSpirit Halloween Customer Service Associate Job DescriptionAt Spirit Halloween, we're looking for a talented Customer Service Associate with Sales Experience to join our team! As a Customer Service Associate, you'll be responsible for providing exceptional customer experiences, supporting sales efforts, and maintaining a welcoming store environment.Key...
-
Customer Experience Associate
3 days ago
Chattanooga, Tennessee, United States Belk Full timeAbout the RoleBelk is seeking a highly motivated and customer-focused individual to join our team as a Seasonal Sales Associate. In this role, you will have the opportunity to work in a fast-paced environment and develop your skills in sales, customer service, and teamwork.Responsibilities and Expectations• Meet or exceed sales targets and contribute to...
-
Customer Experience Ambassador
4 days ago
Chattanooga, Tennessee, United States Sonic Drive-In Full timeJob Description:We are seeking a Crew Member to join our team at SONIC Drive-In. As a Crew Member, you will play a key role in delivering exceptional customer experiences.Your Key Responsibilities:Prepare high-quality menu items with attention to detail.Strive for personal bests and contribute to sales growth.Maintain a proactive attitude, even in fast-paced...
-
Customer Experience Associate
4 days ago
Chattanooga, Tennessee, United States Cost Plus World Market Full timeJob Responsibilities:Assist customers with purchases and provide product informationStock merchandise according to visual standards and maintain a clean and organized sales floorCashier according to customer service guidelines and register proceduresIn addition to your excellent communication skills, you should be able to lift up to 25 pounds and stand for...
-
Customer Service Team Lead
3 weeks ago
Chattanooga, Tennessee, United States Genuine Parts Company Full timeAbout the RoleThis is an exciting opportunity to lead a sales support team and play a key role in helping our customers achieve their goals. As a Customer Service Team Lead, you will be responsible for supervising, hiring, training, and disciplining the sales support team. You will also assist in servicing customers through familiarity and knowledge of our...
-
Seasonal Customer Experience Specialist
4 days ago
Chattanooga, Tennessee, United States TJX Companies Full timeAre you looking for a challenging and rewarding role in retail? Look no further! As a Seasonal Sales Associate with TJX Companies, you will be part of a team that drives sales growth and provides exceptional customer experiences.The estimated salary for this role is around $12-$15 per hour, depending on your location and experience. This rate may vary based...
-
Chattanooga, Tennessee, United States Food Lion Full timeWe are a leading grocery store chain, Food Lion, seeking a skilled and dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, handling cash transactions, and maintaining a clean and organized store environment.Job SummaryWe offer a competitive...
-
Customer Service Manager
4 weeks ago
Chattanooga, Tennessee, United States Wendy's Full timeDelivering Exceptional Customer ExperiencesAt Wendy's, we're passionate about creating a culture that delights every customer. As our Customer Service Manager, you'll inspire the restaurant team to deliver exceptional customer service, driving customer loyalty and sales growth.Key ResponsibilitiesLead the planning process for daily operations to ensure...
-
Manufacturing Machinist Specialist
3 weeks ago
Chattanooga, Tennessee, United States LEAD Staffing Full timeJob OverviewWe are seeking an experienced Machinist to join our team in the Maintenance Department. As a Machinist, you will play a critical role in ensuring that tools, molds, and equipment are crafted and maintained to the highest standards.Key ResponsibilitiesFabricate and assemble aluminum molds and tools from raw materials to production-ready...
-
Customer Experience Specialist
4 days ago
Chattanooga, Tennessee, United States Sherwin-Williams Full timeAbout the JobWe are looking for a skilled Customer Experience Specialist - Paint Sales to join our team in Chattanooga, TN. In this role, you will be responsible for delivering exceptional customer experiences, meeting sales goals, and maintaining a positive store atmosphere.Key Responsibilities:Assist customers with paint sales and provide recommendations...