Custom Framing Sales Lead

5 days ago


Chattanooga, Tennessee, United States Michaels Stores Full time

Michaels Stores

We are seeking a highly skilled Custom Framing Sales Lead to join our team at Michaels Stores. This role is located in CHATTANOOGA-HIXSON, TN.

About the Role:

As a Custom Framing Sales Lead, you will be responsible for leading and coaching a team of framers who focus on building customer relationships while creating a framing solution for their art. You will drive custom framing sales, assist customers in creating a memorable framing solution for their art, and ensure execution of Company policies and standards.

Main Responsibilities:

  • Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements.
  • Develop and coach the team selling behaviors.
  • Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager.
  • Achieve your KPI's and manage the framing team to achieve their role KPI's.
  • Review sales and production workload and build plans and sales floor time for networking.
  • Manage and execute the inventory management processes as assigned.
  • Manage and execute shrink and safety programs.
  • Serve as Manager on Duty (MOD).
  • Assist with interviewing, on-boarding, coaching, observing and training of new Team members.

Requirements:

To be successful in this role, you will need:

  • BASIC COMPUTER SKILLS.
  • PREFERRED EXPERIENCE: Previous custom framing experience, retail management experience, or experience leading a sales team.
  • PHYSICAL REQUIREMENTS: Regular bending, lifting, carrying, reaching, and stretching. Ability to move throughout the store. Ability to remain standing for long periods of time. Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment.

Work Environment:

This role is based in a public retail store setting, taking care of our customers, with all public areas being climate-controlled. Some stock rooms may not be climate-controlled, and some outdoor work may be required if assigned to retrieve shopping carts or while unloading trucks.

Estimated Salary: $45,000 - $55,000 per year, depending on experience.

Benefits: We prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance, paid time off, tuition assistance, generous employee discounts, and much more.


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