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2 months ago
We are seeking a highly skilled and experienced Teller Team Lead to join our team at the PJM Branch. As a key member of our branch operations team, you will be responsible for managing the teller line and providing exceptional member service.
Key Responsibilities- Manage the teller line with minimal supervision, ensuring efficient and accurate handling of member transactions.
- Provide guidance and coaching to tellers to optimize their performance and resolve issues.
- Perform teller duties, including ATM settlement process, and ensure accuracy in all transactions.
- Develop and implement strategies to improve member satisfaction and loyalty.
- Assist with branch operations, including managing the branch in the absence of the Branch Manager.
- High School Diploma or equivalent required; Associate's degree preferred.
- At least 36 months of experience as a teller or in a related customer service role.
- Leadership Development Program completion and MSR Training Curriculum required.
- Proficient in ATM, TCD, and branch settlements, with strong problem-resolution skills.
Municipal Employees Credit Union of Baltimore, Inc. is an equal opportunity/affirmative action employer. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.