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Product Quality Engineer
2 months ago
At ChargePoint, we're revolutionizing the electric vehicle charging industry. With a vision to make e-mobility a global reality, we're powering one of the world's leading EV charging networks and a comprehensive suite of hardware, software, and mobile solutions for every charging need across North America and Europe.
Our MissionWe're committed to making the transition to electric easy for businesses, fleets, and drivers. Our team is dedicated to creating an all-electric future and a trillion-dollar market.
Our ValuesWe foster a positive and productive work environment by living our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.
Job SummaryWe're seeking a Product Quality Engineer to ensure the quality of our custom products shipping to end customers. This engineer will work closely with our Customer Service Support team and internal Failure Analysis Engineering team to resolve customer escalation quality issues.
Key Responsibilities:- First Point-Of-Contact (POC) for Customer Quality Escalation
- Attend/Lead weekly field product quality related issues review meetings
- Coordinate field failures analysis back to internal cross-functional teams
- Lead and present updates to executive management for any field top product quality related incidents
- Lead Quarterly DC/AC products Field Failure Rate analysis and summary report
- 5+ years of experience in Customer Care and Field Quality Related Escalation Support, and/or Factory product quality development within mobile or consumer electronics or equivalent products
- Strong FA/RCCA, Failure Analysis, Root causing, and Corrective Action (CA) understanding and knowledge
- Fluent in English verbal communication and writing
- Bachelor's degree (master's degree is a plus) in Industrial, Mechanical, Product, Electrical Engineering, or equivalent practical experience
ChargePoint is committed to fair and equitable compensation practices. The targeted US salary range for this role is $60,000 to $120,315. We offer a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.
We're an equal opportunity employer and welcome applications from diverse candidates. If you're passionate about quality and customer satisfaction, we encourage you to apply.
