Digital Banking Specialist

2 weeks ago


Rome, New York, United States Americu Credit Union Full time
About the Role

AmeriCU Credit Union is seeking a highly skilled Digital Banking Specialist to join our team. As a key member of our digital banking operations, you will be responsible for supporting the online and mobile banking platforms, researching and implementing improvements, and performing various activities related to digital banking operations.

Key Responsibilities
  • Provide Tier II support and troubleshooting to internal and external customers for retail and business digital banking platforms and cash management solutions.
  • Plan and lead the testing, implementation, and maintenance of new features and enhancements for all digital banking platforms.
  • Research complex issues and escalate to Supervisor and/or Third-party Partner when necessary.
  • Review and act on all NCR releases.
  • Contribute positively as a team member on multiple projects, committees, and in day-to-day operations.
  • Report and monitor accounts, and support other departments as needed.
  • Support digital banking initiatives to attain desired account growth, service quality, and profit objectives.
  • Perform specialized operational duties associated with all Digital Banking functions.
  • Assist in the planning and implementation of projects.
  • Meet designated SLA for handling requests while adhering to departmental procedures and guidelines.
  • Possess a strong knowledge and understanding of all AmeriCU digital banking and cash management solutions.
  • Help coordinate and manage project tasks and deliverables.
  • Evaluate potential problems and technical hitches and assist with developing solutions.
  • Plan and manage digital banking goals, project schedules, and new information.
About AmeriCU Credit Union

AmeriCU Credit Union is a not-for-profit credit union based in Rome, NY, with assets in excess of $2.6 Billion and serving a membership base of over 160,000 members across Central New York, the United States, and beyond. We have been committed to our members, employees, and communities for 74+ years and have been recognized as one of the Best Companies to Work for in New York State and one of the best credit unions in the United States to work for.

What We Offer
  • Competitive rates on our Medical, Dental, and Vision plans.
  • Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU's High Deductible Health plans.
  • Paid Holidays.
  • Paid Time off.
  • Employee Appreciation Events.
  • 401(k) Matching after 1 year of employment.
  • Employee Assistance Program.
  • Tuition Reimbursement for Full-time employees after 1 year of employment.
  • Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full-time employees.
  • Enhanced Short Term Disability - at no cost to you.


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