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Customer Support Specialist

2 months ago

Minneapolis, Minnesota, United States OurFamilyWizard Full time
About OurFamilyWizard

We are a leading technology company dedicated to helping families thrive across all of life's circumstances. Our mission is to provide innovative solutions that bring families together and make their lives easier.

Job Summary

We are seeking a highly skilled and customer-focused Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical and billing support to our application users, as well as serving as a point of contact between our end-users and our development team.

Key Responsibilities
  • Technical Support: Provide technical support to customers using our mobile app and other products, including troubleshooting and resolving issues in a timely and professional manner.
  • Account and Billing Support: Assist customers with account-related issues, including billing and payment inquiries.
  • Customer Communication: Communicate with customers in a friendly and professional manner, providing clear and concise information to resolve their issues.
  • Issue Reporting: Diagnose and report technical glitches and share customer feedback with our development team to improve our products and services.
  • Product Knowledge: Stay up-to-date with our products and services, including features and benefits, to effectively communicate with customers and provide solutions to their issues.
Requirements
  • Critical Thinking: Ability to break down and resolve complex issues quickly and effectively.
  • Interpersonal Skills: Strong communication and interpersonal skills, with the ability to show patience and empathy towards customers and colleagues.
  • Collaboration: Ability to work collaboratively with cross-functional teams to resolve customer inquiries and share feedback.
  • Self-Driven: Self-motivated and curious, with a passion for helping families thrive.
  • Technical Skills: Proficiency in web-based applications, strong computer skills, and experience with customer support software.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for professional growth and development, including training and education programs.
  • Flexible Work Environment: A supportive and flexible work environment that allows you to work from anywhere.
  • Equal Employment Opportunities: We are an equal employment opportunity employer and welcome applications from diverse candidates.