Mortgage Servicing Specialist

3 weeks ago


Herndon, Virginia, United States Northwest FCU Full time
Mortgage Servicing Specialist Job Description

Overview:

The Mortgage Servicing Specialist plays a critical role in ensuring the smooth operation of mortgage loans at Northwest Federal Credit Union. This position is responsible for managing escrow accounts, lien releases, and reviewing loan documentation to ensure compliance with regulatory guidelines.

Responsibilities:

  • Insurance Management: Ensure accurate setup of insurance organizations in the core system, prepare insurance contracts, and remit payments to insurance service companies.
  • Loss Draft Insurance Claims: Manage, track, and follow investor guidelines for Loss Drafts Insurance claims for property damages.
  • Construction Loan Disbursements: Complete construction loan disbursements and set up new loans as applicable.
  • Mortgage Loan Adjustments: Process mortgage loan adjustments and payoffs in the credit union core system.
  • Quality Member Service: Provide quality member service by answering telephone inquiries, responding to emails, and resolving problems or discrepancies.
  • Process Improvement: Suggest improvements to processes and procedures to enhance efficiency and effectiveness.

Qualifications:

  • Education: High school diploma required.
  • Experience: Minimum 2 years of experience in mortgage lending or loan servicing.
  • Skills: Excellent customer service skills, accuracy, and detail-orientation.
  • Knowledge: Knowledge of legal documents required for mortgage loans, Mortgagebot, and FISERV DNA.

Equal Opportunity Employer: Northwest Federal Credit Union is an Equal Opportunity Employer and welcomes applications from diverse candidates.



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