Service Coordinator

2 weeks ago

Port Arthur, Texas, United States KSB SE and Co KGaA Full time
Job Title: Service Coordinator

KSB SE and Co KGaA is a leading supplier of pumps, valves, and related services. Our reliable, high-efficiency products are used in applications where fluids need to be transported or shut off, covering everything from building services, industry, and water transport to waste water treatment, power plant processes, and mining.

Job Summary:

The Service Coordinator will perform a variety of support functions to assist the Operations team. This position reports directly to the Customer Service Manager. The successful candidate will be responsible for providing updates on each job to meet our customer commitments and exceed their expectations.

Key Responsibilities:
  • Plan production schedules based on customer order requirements, working closely with purchasing and production teams, to ensure availability of material and resources to meet production targets and delivery deadlines.
  • Monitor daily work order fulfillment in accordance with the plan schedule and coordinate with facility management for any schedule deviations to ensure corrective action plans are taken immediately to resolve issues.
  • Get quotes for OSP (Outside Sourced Products) for new parts and parts repairs RFQ Quotes. Supply them to the supervisor for Work Router Development.
  • Prepare Inspection Packets and computer entries for file setup for each specific pump.
  • Manage Work Orders.
  • Track customer-supplied parts and materials.
  • Responsible for the Pump Status Report.
  • Assist the Manager with RFQ information that is needed by the Estimating department to complete the Quote.
  • Coordinate all incoming and outgoing parts for the machine shop with the foundry, Deer Park, Port Allen, and all outside vendors.
  • Acquire and maintain Purchase Orders.
  • Monitor inventory for the Machine Shop and be the point of contact for shop supply needs (tooling, hardware as needed, misc).
  • Attend weekly production meetings and take meeting minutes.
  • Act as a backup in the absence of the Pump Repair Coordinator or another site's shop coordinator.
  • Collaborate with other roles within the operations team, offering support and contributing wherever you can provide value or assistance.
  • Assist the sales team by updating them with any date changes or issues within the shop when the customer's part is in our possession until the part is delivered back to the customer.
  • Maintain constant, open communication with the Sales Manager for each customer that we have a current RFQ or Part in the works.
  • Coordinate with shipping/receiving to ensure parts/materials are received and documented.
  • Work with internal Customer Service Representatives to relay job status and provide project timelines and schedules.
  • Participate and implement programs and procedures to improve processes, lead time, production yields, and delivery performance.
Qualifications:
  • High School Diploma/GED and/or 5 years of equivalent work experience.
  • BS or BA Degree in relevant field (preferred).
  • Proficiency in Microsoft Office (Excel, etc.). Familiarity with demand planning, ERP systems, and lean manufacturing principles.
  • Proficiency in collaboration and teamwork.
  • Basic knowledge and understanding of manufacturing processes such as machining, welding, inspection, and assembly.
  • High energy and self-starter who can work in a fast-paced environment.
  • Ability to multi-task, prioritize, and follow up on assignments.
  • Demonstrated ability to take initiative, anticipate needs, and exercise sound judgment.

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