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Receptionist

2 months ago

Memphis, Tennessee, United States Hotel Resource Full time

Position Overview

As a Guest Services Representative, you will play a vital role in creating memorable experiences for our guests at Hotel Resource. Your primary responsibility will be to welcome and assist guests, ensuring their stay is comfortable and enjoyable.

Key Responsibilities:

  1. Greet and register guests with a warm and friendly demeanor.
  2. Facilitate the check-out process, ensuring all charges are accurately accounted for.
  3. Address guest inquiries and resolve any challenges that may arise during their stay.
  4. Promote hotel amenities and services, enhancing the guest experience.
  5. Manage the registration process through our computer system, confirming guest details and room rates.
  6. Assign rooms based on guest preferences and requirements.
  7. Provide guests with essential information about the hotel and surrounding area.
  8. Handle special requests and ensure guest satisfaction.
  9. Respond promptly to phone and email inquiries, maintaining clear communication.
  10. Assist in managing guest complaints with professionalism and care.

Qualifications:

We are looking for individuals who are passionate about hospitality and possess excellent communication skills. The ideal candidate will be detail-oriented, capable of multitasking, and committed to providing exceptional service.

Join Our Team:

At Hotel Resource, we value our team members and invest in their growth and development. If you are looking for a rewarding career in the hospitality industry, we encourage you to explore this opportunity.