Restaurant Operations Manager

3 weeks ago


Grapevine, Texas, United States HMSHost Full time
Job Summary

The General Manager I (GM) is responsible for managing a QSR restaurant or small cluster of restaurants with sales of up to $5M. The GM ensures the restaurant is clean, staffed, and operates to high operational and financial standards.

Key Responsibilities
  • Open and Close: Ensure all assistant managers and staff recognize the importance of closing the restaurant to prepare for opening, holding Shift Managers accountable for executing all closing and opening checklist/requirements.
  • Staffing/Deployment: Deploy staff and resources to maximize profitability within the restaurant, and accept P&L responsibility.
  • Product Availability/Working Equipment: Ensure daily orders are prepared and units are stocked with appropriate levels of product, and teach associates these order procedures.
  • Brand Knowledge/Proficiency: Assess skill levels of restaurant associates and conduct on-the-job training as necessary.
  • Visual/Vibe/Appeal: Manage the day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale.
  • Safety: Maintain an in-depth understanding of all federal, state, and local sanitary, safety, and health standards.
Requirements
  • GMIs must have documented and demonstrated skills managing the types of restaurants to which the role is assigned, to include overall responsibility for success and failure of the restaurant under their leadership as identified by P&L success for multiple annual cycles.
  • Demonstrates team management, delegation, and issue resolution skills and the ability to manage multiple and concurrent priorities.
  • Demonstrates knowledge of HMSHost policies and products, service, quality, equipment, and operations standards.


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