Retail Operations Manager
2 days ago
We are seeking an experienced Retail Operations Manager to join our team at Michaels Stores. As a Retail Operations Manager - Customer First, you will be responsible for leading our front-end operations and ensuring that every customer interaction is exceptional.
About the Role
- Lead the customer experience team to achieve outstanding results in customer satisfaction, sales growth, and store recovery.
- Develop and implement effective strategies to drive customer engagement, loyalty, and retention.
- Collaborate with the Store Manager to create a positive and inclusive store environment that fosters creativity and innovation.
- Maintain high standards of customer service, ensuring that every customer feels valued and supported.
- Assist with cash reconciliation and bank deposits, as well as inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities.
Requirements
- Bachelor's degree in Business Administration, Marketing, or related field.
- 3+ years of retail management experience, preferably in a customer-facing role.
- Proven track record of driving sales growth, improving customer satisfaction, and leading high-performing teams.
- Excellent communication, leadership, and problem-solving skills.
- Able to work flexible hours, including evenings and weekends.
What We Offer
- Total Base Pay Range: $65,000 - $85,000 per year, depending on location and experience.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- Competitive benefits package, including medical, dental, and vision insurance.
- Paid time off and holidays.
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