Help Desk/Shift Operator

3 weeks ago


Colorado Springs, Colorado, United States S4 Inc. Specializes In Providing Enterprise Inform Full time
Job Title:
Help Desk/Shift Operator

Job Summary:
The qualified candidate will become part of the team working at our customer's site as an Operations Support Center (OSC) Shift Operator performing activities related to IT Service Support, IT Help Desk, Data Processing and IT Technical Support.

Key Responsibilities:
This position will routinely perform activities associated with IT customer support, including but not limited to:

Phone call triage Email triage Incident and service request ticket creation, updating and closure Manual uploading of data into the systems Creation and transmission of daily and ad hoc reports Assist with bridge/conference calls Initial troubleshooting of IT and non-IT related issues Process User Access Requests for all systems Facilities checks Consolidate and post daily shift logs Meeting Service Level Agreements (SLA's) Assist with editing of Standard Operating Procedures and other supporting documentation Unlocking accounts and/or resetting passwords

Requirements:
The ideal candidate will be able to demonstrate the ability to work independently and/or as part of a team and have proven investigative, research and/or analysis abilities. Prior experience in customer service or call center environment Strong oral and written communication skills. Ability to communicate and coordinate with various customers and stakeholders on a variety of issues. Ability to assist with maintaining documentation reflecting the current operational environment. Team player with strong interpersonal skills

Preferred Qualifications:
Knowledgeable with Remedy Incident Management Strong technical knowledge in troubleshooting Windows workstation and customer application problems Ability to work on individual tasks, as well as team oriented tasks Ability to prioritize competing priorities Ability to work under a cross-matrix management structure

About S4 Inc.:
S4 Inc. Specializes In Providing Enterprise Inform and is an Equal Opportunity Employer including disabilities/veterans. S4 participates in the E-Verify employment verification program. If you are looking for a challenging and rewarding position, then we invite you to submit your resume. Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times
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