Senior Technical Services Specialist
4 weeks ago
As a Senior Technical Services Specialist at Best Buy, you will be responsible for leading a team of Geek Squad Agents in the Precinct and acting as a role model in performing repairs and services. You will inspire a world-class client experience and provide motivation that enables exceptional business results.
At Best Buy, we are obsessed with building long-term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Key Responsibilities
- Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
- Assists Geek Squad Manager or independently assigns staff for client assistance, diagnosis, repair, service, and follow-up.
- Communicates department goals and other pertinent company information to members of the Precinct in a clear, accurate, and timely manner.
- Works with clients directly to ensure staff is assisting customers with service and repair issues while achieving department goals. Handles escalated client service issues.
- Provides ongoing coaching and acts as a consultant to Precinct Agents and other store personnel as needed to achieve goals and high standards of customer service.
- One year of experience in diagnosing and repairing PCs or consumer electronics.
- One year of customer service experience.
- One year of leadership experience including coaching, training, and recognition.
Best Buy is an equal opportunity employer.
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