Technical Support Specialist

3 weeks ago


Plainfield, New Jersey, United States SATEC, INC. Full time
About the Role:
SATEC, INC. is seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical assistance to customers, resolving hardware and software issues, and working closely with cross-functional teams to deliver high-quality solutions.

Key Responsibilities:
• Provide technical support to customers via phone, email, or in-person
• Troubleshoot and resolve hardware and software issues
• Collaborate with Engineering, Sales, and other teams to create and provide solutions
• Perform repairs on incoming warranty meters and provide quotes for repair
• Make modifications to devices based on customer-specific orders
• Run meter tests and/or calibrations via test bench, testing procedures, and support issues
• Work with 3rd party vendors to support hardware integration
• Provide feedback to the Engineering team for product improvement
• Create, update, monitor, and close tickets for support requests
• Oversee creation of documentation and reviews for our knowledge base system
• Oversee quality and reliability of product verification and operation
• Configure customer eXpertPower sites, according to their requirements
• Provide technical advice to eXpertPower Solution team and Product Assembly team for improvements

Requirements:
• Bachelor's degree in engineering, preferably Electrical Engineering or Computer Science
• Skilled in computers with a deep software knowledge
• Minimum 4 years of experience in system troubleshooting, analysis, and problem-solving
• Skilled in various Microsoft software
• Strong understanding of Serial, Fiber, and Ethernet communications
• Knowledgeable in metering products and billing systems
• Knowledge of three-phase power systems
• Team leader enjoying cross-functional interaction
• Quick learner and comfortable working in a fast-paced and dynamic environment
• Strong written and oral communication skills
• Knowledge of hand tool use and soldering experience
• Experience with RTU, HMI, SCADA, and other data acquisition systems

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