Client Services Representative Bilingual

4 days ago


Washington, Washington, D.C., United States Whitman-Walker Health Full time

Job Title: Client Services Representative Bilingual

About the Role

We are seeking a highly motivated and detail-oriented Client Services Representative Bilingual to join our team at Whitman-Walker Health. As a key member of our Clinical Operations department, you will play a vital role in ensuring seamless patient access to care.

Key Responsibilities
  • Schedule and reschedule appointments for patients, including sending reminders and notifications
  • Verify patient demographic information and insurance details, updating records as needed
  • Collect co-pays and process payments for services rendered
  • Provide excellent customer service, addressing patient concerns and needs in a compassionate and respectful manner
  • Collaborate with healthcare providers and staff to ensure timely and effective care delivery

Requirements

To be successful in this role, you must have:

  • A high school diploma or equivalent
  • 1-3 years of experience in a healthcare or call center environment
  • Fluency in Spanish or Amharic, with strong written and oral communication skills
  • Familiarity with electronic medical record systems (EMRs) and computer software programs
  • An associate's degree or 2 years of equivalent work experience

Benefits

As a valued member of our team, you will enjoy:

  • A competitive salary range of $45,000 - $55,000 per year
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • Generous paid time off and holidays
  • Professional development opportunities and continuing education support


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