Client Services Representative Bilingual
4 days ago
Job Title: Client Services Representative Bilingual
About the Role
We are seeking a highly motivated and detail-oriented Client Services Representative Bilingual to join our team at Whitman-Walker Health. As a key member of our Clinical Operations department, you will play a vital role in ensuring seamless patient access to care.
Key Responsibilities
- Schedule and reschedule appointments for patients, including sending reminders and notifications
- Verify patient demographic information and insurance details, updating records as needed
- Collect co-pays and process payments for services rendered
- Provide excellent customer service, addressing patient concerns and needs in a compassionate and respectful manner
- Collaborate with healthcare providers and staff to ensure timely and effective care delivery
Requirements
To be successful in this role, you must have:
- A high school diploma or equivalent
- 1-3 years of experience in a healthcare or call center environment
- Fluency in Spanish or Amharic, with strong written and oral communication skills
- Familiarity with electronic medical record systems (EMRs) and computer software programs
- An associate's degree or 2 years of equivalent work experience
Benefits
As a valued member of our team, you will enjoy:
- A competitive salary range of $45,000 - $55,000 per year
- A comprehensive benefits package, including medical, dental, and vision coverage
- Generous paid time off and holidays
- Professional development opportunities and continuing education support
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