Technical Support Specialist

6 days ago


Columbia, Missouri, United States IDR, Inc. Full time
Role Overview

IDR, Inc. is seeking a skilled Technical Support Specialist to join our team in Columbia, TN.

About the Position

This role involves providing first contact support for incoming requests via various channels, ensuring timely and effective resolution of end-user issues.

Key Responsibilities:
  1. Provide courteous and efficient support to end-users via phone, email, or chat.
  2. Utilize remote tools and diagnostic utilities for troubleshooting and resolving technical issues.
  3. Record and document incident-solving processes to ensure seamless knowledge transfer.
  4. Prioritize incidents and problems according to defined Service Level Agreements (SLAs).
  5. Contribute to the development of a comprehensive technician knowledge base.
Required Skills and Qualifications
  • Knowledge of basic computer hardware, including desktops, laptops, mobile devices, and peripherals.
  • Experience with desktop operating systems, including Windows 7, Windows 10, iOS, and Android.
  • Familiarity with application support software, such as Microsoft Office Suite, Adobe, Mobile Iron, Internet Explorer, and Zoom.
  • Excellent written and verbal communication skills, with a focus on building rapport and delivering clear solutions.
  • Basic understanding of ITIL Service Support principles.
What We Offer
  • Competitive compensation package, estimated at $60,000 - $80,000 per annum, depending on experience.
  • A comprehensive benefits package, including medical, vision, dental, and life insurance.
  • The opportunity to work with an industry-leading organization and contribute to a dynamic team culture.
  • A clearly defined career path and opportunities for growth and professional development.


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