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Customer Service Team Lead

2 months ago

Parsippany, New Jersey, United States Floor & Decor Full time
Customer Service Supervisor Opportunity

Floor & Decor is seeking a skilled Customer Service Supervisor to lead our team of customer service associates. As a key member of our store team, you will be responsible for managing daily operations, supervising inventory management, and ensuring exceptional customer experiences.

Key Responsibilities:
  • Manage a dynamic team of customer service associates to deliver outstanding customer service
  • Supervise inventory movement, audit reports, and cash office functions to maintain store efficiency
  • Collaborate with the e-commerce team to ensure seamless support for online customers
  • Develop and implement strategies to drive sales growth and customer satisfaction
Requirements:
  • Proven experience in customer service or retail management
  • Strong leadership and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

Floor & Decor is an equal opportunity employer committed to diversity and inclusion. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.