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Administrative Team Lead

2 months ago

Parsippany, New Jersey, United States Plymouth Rock Assurance Full time
About the Role

The Administrative Team Lead will provide oversight to the NJ Operations Group and support the workings of the IA Claims Department. This role requires active participation in day-to-day tasks and oversight of the administrative/customer service team, ensuring efficient and effective operations.

Key Responsibilities
  • Assist the Operations Team in the Parsippany office to ensure adequate coverage of the switchboard during working hours.
  • Collaborate and assist within a team environment to provide support for Claims Operations.
  • Handle non-call related First Notice of Loss and set up cross claims.
  • Generate initial correspondence and letters to customers and claimants.
  • Oversee claim loss and expense payments as needed.
  • Provide assistance with testing new systems, features, or enhancements.
  • Handle Experience Letters and oversee W9 forms, incoming mail, UPS shipments, and address visitor inquiries.
  • Perform other duties as assigned, including assisting with subrogation processes.
Requirements
  • Experience in acting as a leader on a team (formally or informally)
  • College degree preferred; high school diploma required
  • 2+ years of customer experience required
  • Proficiency in PC use; background in Microsoft Windows, Word and Excel desired
  • Strong written and oral communication skills
  • Strong multi-tasking abilities
About the Company

Plymouth Rock Assurance and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowners insurance throughout the Northeast and mid-Atlantic. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry.

We employ over 1,900 people and are headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of A-/Excellent.