Crisis Response Specialist

2 months ago


GondrecourtleChâteau, Grand Est, United States Catholic Charities of the Archdiocese of St Paul and Minneapolis Full time
About the Role

Catholic Charities of the Archdiocese of St Paul and Minneapolis is seeking a highly skilled and compassionate individual to fill the position of Safety and Security Associate. As a key member of our team, you will play a vital role in ensuring the safety and security of our buildings and grounds, while providing exceptional customer service to our tenants, clients, guests, volunteers, and staff.

Key Responsibilities
  1. Patrol and Respond: Conduct regular patrols of designated areas, responding to calls for service and completing shift paperwork as directed.
  2. De-escalation and Crisis Intervention: Utilize effective interpersonal skills, trauma-informed care framework, and de-escalation techniques to resolve escalated situations, ensuring the safety of all individuals involved.
  3. Physical Intervention: Respond appropriately to physical violence, prioritizing the safety of self and others.
  4. Crisis Assessment and Intervention: Identify, assess, and understand crisis situations, implementing recovery procedures as needed.
  5. Client-Centered Service: Provide individualized service, adjusting approaches to meet the unique needs of our diverse population.
  6. Collaboration and Communication: Partner effectively with program staff, fostering a culture of improvement and innovative thinking.
  7. Administrative Support: Fill in for breaks or other cross-coverage of housing and emergency services desks, attending shift huddles to stay informed about current issues and needs.
  8. Incident Response: Act as the point of contact for first responders, following up after incidents and assisting with response to alarms in tenant rooms.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Two years of customer service and security experience required, with one year of shelter/outreach experience preferred.
  • Training: CPI de-escalation and self-defense training preferred.
  • License and Certification: Valid driver's license and a safe driving record acceptable to Catholic Charities insurance company required.
  • Skills: Basic computer skills desired, with the ability to work irregular hours on short notice, including night and holiday shift coverage.
  • Cultural Competence: Ability to work with diverse and/or low-income populations, including those who may be experiencing homelessness, unstable housing, and/or mental illness required.


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