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Area Operations Coordinator

2 months ago

Phoenix, Arizona, United States Ricoh Full time
Job Description

Job Summary:

This role is responsible for providing exceptional customer service and support to clients across various locations within a designated operational area. The successful candidate will be a key member of the Ricoh team, working closely with management to ensure seamless delivery of services and exceeding client expectations.

Key Responsibilities:

  • Support daily operations for all contracted services at customer accounts within a geographical area
  • Assist management with process improvement, procedural testing, and validation to ensure field compliance with operational best practices
  • Support the implementation of new customer accounts and service expansions
  • Assist with onboarding new team members and cross-training peers
  • Develop and maintain Site Procedure Guides and share best practices throughout the geographical area
  • Perform daily visual inspections of site services and Ricoh and customer compliance to safety standards
  • Provide feedback on site experiences to improve customer satisfaction and internal processes
  • May require standing in for absences or vacations of onsite resources, including site management
  • Provide, execute, and support all aspects of services, including traveling to and from various accounts
  • Create and maintain a customer-focused environment
  • Responsible for customer satisfaction by engaging end-user feedback
  • Escalate customer issues to management and support resolution to completion
  • Communicate effectively and respond quickly to customer and end-user communication
  • Collect data and be knowledgeable of tools and methods used for the completion of the Monthly Operations Review

Requirements:

  • High school diploma plus 12 months of related work experience
  • Post-high school education encouraged and preferred
  • Ability to work in a team environment and maintain positive, productive relationships with coworkers
  • Ability to adapt to changing situations, flexibility, high motivation, and sense of urgency
  • Basic math skills and judgment in making sound, justifiable decisions
  • Ability to perform repetitive work while maintaining quality and output standards
  • Commitment to task and excellent oral communication skills
  • Working knowledge of account services to facilitate job scheduling
  • Ability to comprehend written and verbal instructions from customers and effectively translate to site resources
  • Ability to resolve customer-related issues and troubleshoot problem resolution
  • Proficiency in the use of Microsoft and computers

Working Conditions:

This role typically involves working in an office or warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level. Work assignments are diversified, and individuals must be able to interpret, comprehend, and apply complex material, data, and instruction.