Customer Service Representative

2 weeks ago


South Egremont, Massachusetts, United States Catamount Ski Resort LLC Full time
Job Summary

Catamount Ski Resort LLC is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional guest service, answering phone calls, and operating cash registers with accuracy and efficiency.

Key Responsibilities:

  • Provide excellent customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Operate cash registers, process transactions, and maintain a balanced drawer.
  • Answer phone calls, respond to emails, and provide information to guests regarding our resort and services.
  • Work collaboratively with other team members to ensure seamless guest experiences.
  • Participate in training programs to develop skills and knowledge in areas such as sales, customer service, and cash handling.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Basic computer and keyboard skills.
  • Ability to work flexible hours, including weekends and holidays.
  • High school diploma or equivalent required.

Physical Demands:

The employee will be required to:

  • Walk and stand for extended periods.
  • Reach, handle, and finger keyboard and cash machine.
  • Repetitive keyboard motion.
  • May require sitting or standing for an extended period of time.


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